Help & Customer Service

    You've Already Applied the Gift Card to Your Account

    If you see an error message that the gift card or gift voucher has already been redeemed, it's likely that the claim code has already been applied to your account, or to another account. After you enter the claim code on our site, we'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again. To check whether the funds are already in your account, check Your Gift Card Balance

    Your Gift Card was Applied to the Wrong Account

    When you enter a gift card claim code, we'll add it to the account you used to log in. When redeeming a gift card, ensure that you're logged into the correct account. You can't transfer Gift Card balances to another account or another British Marketplace website such as once the claim code has been redeemed.Visit About British MarketPlace Gift Card Restrictions and Prohibited Activities for more information.

    Other Redemption issues
    • If the claim code on your Gift Card is unreadable, contact us. You need to provide us with the following information:The 16- or 30-digit serial number of the card.
    • Order number (if known).
    • Purchaser's name and recipient's name.
    • Email address or physical address to which the gift card was sent.

    Note: If there’s problem with a gift card bought at authorized store and you need a replacement, please contact the store for assistance and provide the receipt of your purchase.

    You've Already Applied the Gift Card to Your Account

    If you're having problems to redeem your gift card, visit Redeem a Gift Card Also, check the British Marketplace Gift Card Terms and Conditions to make sure your that your order meets the rules and restrictions for paying with a gift card.

    British Gift Cards can only be used onBritish If the gift card is from a retailer other thanBritish, contact that retailer for assistance.